Conflict Mediation

Mediation or conciliation is a means of conflict resolution carried out through public or private entities, through which the conflicting parties voluntarily seek to reach an agreement with the assistance of a conflict mediator.

The use of mediation or conciliation, as an alternative to traditional judicial means (courts), is an opportunity to reduce conflicts in the healthcare sector and improve its functioning.

To present your case and for prior advice on mediation or settlement of conflicts in the healthcare sector, contact the Health Regulatory Authority (ERS, in Portuguese):

  • Site:
  • Email:
  • Call Center: 309 309 309
  • Address: Rua S. João de Brito, 621 L32, 4100-455 Porto