Conflict Mediation
Mediation or conciliation is a means of conflict resolution carried out through public or private entities, through which the conflicting parties voluntarily seek to reach an agreement with the assistance of a conflict mediator.
The use of mediation or conciliation, as an alternative to traditional judicial means (courts), is an opportunity to reduce conflicts in the healthcare sector and improve its functioning.
![](https://pluribus.pt/wp-content/uploads/2021/01/ers-300x158.png)
To present your case and for prior advice on mediation or settlement of conflicts in the healthcare sector, contact the Health Regulatory Authority (ERS, in Portuguese):
- Site: www.ers.pt
- Email: geral@ers.pt
- Call Center: 309 309 309
- Address: Rua S. João de Brito, 621 L32, 4100-455 Porto